These General Conditions of Sale are concluded between the company CASUAL (hereinafter "the Company") and any person making a purchase (hereinafter "the Customer") on the site (hereinafter referred to as " the Site ”).
All orders placed through the Site are unreservedly subject to these General Terms and Conditions of Sale, which represent all of the reciprocal commitments of the Company and the Customer who expressly accepts them.
Orders can only be placed by adults.
CASUAL reserves the right to modify these general conditions of sale at any time, subject to posting such modifications on its site.

Article n ° 1: Legal information about the company CASUAL

CASUAL is an SAS with capital of € 10,000 registered with the RCS of Avignon under number 532 595 469.
Headquarters: 359 rue du cheval blanc, 84270 Vedène, France
Intra-community VAT number: FR91532595469
SIRET number: 532 595 469 00026
APE code: 4764Z

Article n ° 2: Customer service

The Company makes available to the Customer to help him a customer service available from Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m. by telephone on +339 81 81 59 06 or by WhatsApp on +336 50 12 58 47 as well as '' assistance via online chat or by email at

Article n ° 3: Marketed products

The Customer can select one or more products among the different categories offered on the Site.
In accordance with the provisions of Article L 111-1 of the Consumer Code, the Customer may, prior to his order, find out on the Site of the essential characteristics of the product or products he wishes to order by going to the product sheet.
The Customer having taken note of the products and their characteristics, he has under his sole responsibility and according to his needs as he has previously determined them before any order, made his choice on the product (s) covered by his ordered.
In addition, the Customer, knowing only the materials and other materials he uses, is the sole judge of the compatibility of the products ordered with those used by him.

Article 4: Product availability

The product and price offers are valid as long as they are visible on the Site, while stocks last.
In case of unavailability of a product after placing the order, the Company will inform the Customer as soon as possible by all the means at its disposal to contact the customer.
In accordance with the provisions of article L121.20.3 of the Consumer Code, CASUAL may in this case provide a product of equivalent quality and price, failing CASUAL to make use of this option, the Customer will be reimbursed without deadlines and at the latest within 30 days of payment of the sums he has paid.

Article n ° 5: Price

The prices displayed on the Site are exclusive of processing and shipping costs and are indicated and based in Euros all taxes included.
VAT is applied at the rates in effect when the order is placed.
In the event of an order to a country other than mainland France, the Customer is the importer of the product (s) concerned.
For all products shipped outside the European Union and DOM TOM, the price will be calculated excluding taxes automatically on the invoice, customs duties or other local taxes or import duties or State taxes are likely to be payable, these duties and sums are not the responsibility of the Company, they will be borne by the Customer and are the sole responsibility, both in terms of declarations and payments, of the competent authorities and / or bodies of the country of dispatch.
The Customer must obtain information on these aspects, before placing any order with CASUAL, with his local authorities. All orders regardless of their origin are payable in Euros.
The Company reserves the right to modify its prices at any time but undertakes to apply the prices in force when the order is placed, subject to the availability of products on that date.
In the case of promotional offers, the prices indicated will be valid during the period of the offer.

Article n ° 6: Order

The customer has 1 option of ordering, standard with the creation of a profile.
Any order on the Site implies immediate and unreserved acceptance of these General Terms and Conditions of Sale, without however this acceptance being conditioned by a handwritten signature from the Customer.
From the moment the Customer has registered his order and validated it, he is considered to have accepted knowingly and without reserve these General Conditions of Sale, the prices, volumes and quantities of the products offered for sale and orders.
Any ordering requires the creation of a customer account which gives access to their customer area, which is done using their email address indicated when creating the account as well as the secret and personal password chosen.
The Company cannot be held responsible for any action carried out in the customer area by a third party to whom the Customer has communicated his login details or who has had access to the account as a result of the Customer's negligence.
All the information relating to the order will be available in the "History and details of my orders" section of the customer area.
The Customer agrees that the information provided when ordering is complete, accurate and up to date. Otherwise, the Company reserves the right to cancel the order altogether.
The order can be made for a delivery address other than the billing address.
Following receipt of the order, the Company will send the Customer an order confirmation email including the order summary as well as its number, then definitively validate the order by sending an order validation email.
These emails will be sent to the email address entered when creating the customer account.
The Company reserves the right to refuse or cancel an order if it considers that the Customer engages in distribution or exercises an economic activity thanks to the products thus ordered without a prior commercial agreement with the company Casual.

Article n ° 7: Payment

All orders are payable in euros.
Payment of the full price is due immediately on the date of the order. At no time may the sums paid be considered as a deposit or down payment.
The collection of the full amount of the order will be made by the Company at the time of shipment of the order, unless otherwise specified on the page of the article.
To pay for his order, the Customer has all the means of payment referred to in the order form: credit card (credit card, Mastercard, Visa, American express), SEPA transfer, PayPal, Apple Pay.
The Customer guarantees the Company that he has the necessary authorizations to use the payment method he has chosen, when registering the order form.
The Company reserves the right to request a photocopy of the Customer's identity card for any payment and to suspend or cancel any order and / or delivery, whatever their nature and level of execution, in the event of no -payment of any amount due by the Customer, or in the event of a payment incident.
As part of the fight against fraud on the Internet, information relating to any order may be transmitted to any third party for verification.
In the particular case of pre-order items, the Customer's card may be debited up to three days before the order is shipped.

Article n ° 8: Securing payments

The Site is subject to a security system, fully encrypted and protected. The protocol used is SSL coupled with electronic banking.
It means that :
- the information related to the order and the number of the bank card do not circulate in clear on the Internet.
- the bank card number is not printed on any paper, invoice, slip or other listing.
- the merchant has no knowledge of the card numbers.
- our service providers do not keep the card numbers after sending the payment transaction to the merchant's bank.

Thus, no one has access either in a computer way or in a printed way to the bank card details of buyers.
By providing his bank details, the Client accepts in advance and unconditionally that the Company proceeds with the secure transaction and therefore debit his account at the sight of the statements sent by the Company, even in the absence of signed invoices by the hand of the card holder. The authorization to debit the Customer account is always given for the amount of the product purchased as invoiced by the Company.

Article n ° 9: Retention of title and transfer of risks

The products remain the property of the Company until full payment of the price by the Customer. However, the risks will be transferred to the Customer from the receipt of the order.

Article n ° 10: Delivery and reception

All of the deadlines announced on the Site are calculated in working days.
Unless otherwise specified, delivery is made to the address that the Customer has indicated when ordering.
In the event of partial availability of the items, the Company may have to split the orders, so the available items can be sent first, the balance of the order will be sent when all the other items are available.

The preparation and shipping process

After receipt of the order, the preparation time is 24 hours (excluding weekends and holidays).
We ship all over Europe as well as the rest of the world.
Shipments are made Monday to Friday via one of our 2 warehouses based in Vedène (France) for the majority of our shipments and in Malaga (Spain) for shipments to the Iberian Peninsula.

Free delivery

Below, a table with the stages to be crossed to obtain the free delivery.


Our carriers

We offer 3 service providers for shipping our packages around the world from our warehouse in France.

For withdrawal:
- Chronopost for delivery in Europe and France

Home :
- Colissimo for delivery in France
- DPD for international delivery
- Chronopost for delivery in Europe and France

Our pickup times are between 2:30 p.m. - 5:30 p.m., orders received before 12 p.m. are dispatched the same day.
Shipments from our warehouse in Spain are made via GLS and DHL.

How to track your package

As soon as the order is shipped from our warehouse, we send an email confirming the shipment of the package.
To track an order, all you have to do is connect to the carrier's site to see the delivery of the package in real time.

The precautionary principle

Failure to comply with the procedures set out below, no complaint from the Customer will be accepted.
The Customer must check the apparent condition of the package and the products upon delivery.
The Customer must indicate, in handwritten form on the delivery slip or the document justifying taking possession of the order, any anomaly noted. This verification is considered to have been carried out once the delivery slip has been signed.
In the event that the Customer has any doubt of any kind whatsoever about the content of his package, he is required:
- apply the procedure (in particular report the damage due, all complaints and reservations) and refuse the goods by immediately issuing a report of anomaly to the employee of the Post Office.
- to report these incidents to the Company.

Article n ° 11: Return and refund

Return deadlines

In accordance with article L121-20-12 of the Consumer Code, the Customer has a period of 14 days from the date of receipt of his order.
When the 14-day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.
Items can be returned to us within 14 days of receiving your order using the form to download from our site by following this link:


Return conditions

For your request to be validated, the products must not be worn * but must be returned in their original packaging, in perfect condition and carefully folded (not in a ball).
If the return or exchange is due to an original defect in the item or some error on the part of the company or the warehouse, the costs incurred for the return and the new shipment will be at our expense.
* Items tested for size are not considered worn but we reserve the right to refuse a return if it is damaged or for hygienic reasons.
* We consider as worn, a product used, trained and / or machine.

The possibilities for the return:
-Exchange of products

-To have

The return address:

359 rue du cheval Blanc
84270 Vedene


By re-crediting the bank card entered during the initial order or, if this is not possible, by bank transfer or either when a voucher is awarded, under the conditions stated.
Article n ° 12: Guarantees and liability
All products sold by the Company are guaranteed, in the event of defect, 14 days from the date of delivery or withdrawal of the product under normal conditions of use.
The warranty is limited to the exchange of the product or its repair, subject to providing proof of payment, the invoice and after verification of the product by the Company.
The warranty does not cover damage due to negligence, improper use or improper maintenance.
This warranty does not exclude the legal warranty against hidden defects as it results from legal provisions.
The Company cannot be held responsible and no compensation can be requested from it for delays in delivery or harmful consequences due to cases of force majeure as defined by the jurisprudence of French courts and tribunals.
The Company cannot be held responsible for interruptions, delays or unavailability of the Site due to maintenance work, interruptions of the Internet network, technical failures, a case of force majeure, due to a third party or any circumstance. whoever she is.
The Company strives to ensure to the best of its ability, the accuracy and updating of the information published on the Site, the content of which it reserves the right to correct at any time and without notice.

Article n ° 13: Partial invalidity

If one or more stipulations of these general conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will keep all their strength and reach.

Article n ° 14: Personal data

The information collected by the Company when placing any order from the Customer is necessary for the management of his order by the Company and its service providers.
In accordance with the provisions of the Data Protection Act of January 6, 1978, as amended, the Internet user has the right to access, modify and delete data concerning him by sending a letter to:

359 rue du cheval blanc
84270 Vedene

Article n ° 15: Newsletter

If the Customer no longer wishes to receive a Newsletter, he can inform the Company by email at

Article n ° 16: Intellectual property

The entire Site and each of its elements are subject to intellectual property legislation, in particular copyrights, designs and models, brands, domain names, software or databases, etc. (without this list being exhaustive) .
As such, all rights of reproduction, representation and public communication of texts, comments, works, illustrations and images reproduced on the Site are
Any total or partial reproduction of the site is strictly prohibited.
Only the right to consult the Site is conferred on Internet users. Reproduction of all or part of the content is only authorized for the exclusive purposes of information for personal and private use.

Article n ° 17: Applicable law and competent jurisdiction

These General Conditions of Sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.

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