Delivery and return

The delivery

The preparation and shipping process

After receipt of the order, the preparation time is 24 hours (excluding weekends and holidays).
We ship all over Europe as well as the rest of the world.
Shipments are made Monday to Friday via one of our 2 warehouses based in Melesse (France) for the majority of our shipments and in Malaga (Spain) for shipments to the Iberian Peninsula.

Free delivery

Below, a table with the stages to be crossed to obtain the free delivery.

Our carriers

We offer 4 service providers for shipping our packages around the world from our warehouse in France.

Withdrawal :
-Chronopost for delivery in Europe and France

Home :
-Colissimo for delivery in France
-DPD for international delivery
-Chronopost for delivery in Europe and France

Our pickup times are between 2:30 p.m. - 5:30 p.m., orders received before 12 p.m. are dispatched the same day.
(Shipments from our warehouse in Spain are made via GLS and DHL).

How to track your package

As soon as the order is shipped from our warehouse, we send an email confirming the shipment of the package.
To track an order, all you have to do is connect to the carrier's site to see the delivery of the package in real time.
If your order is sent by:

Chronopost : https://www.chronopost.fr/fr#/step-home
Colissimo : https://www.laposte.fr/outils/suivre-vos-envois

The tracking number is available from your customer account:

1.Log in using your credentials.
2.Click on “My Orders” and select the relevant order.
3. Under the "Track my order step by step" table, click on the carrier link.
4.A new window opens with the tracking of your package, step by step.

Return & refund

Return deadlines

In accordance with article L121-20-12 of the Consumer Code, the Customer has a period of 14 days from the date of receipt of his order.
When the 14-day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.
Items can be returned to us within 14 days of receiving your order using the form to download from our site by following this link:

  RETURN FORM

Return conditions

For your request to be validated, the products must not be worn * but must be returned in their original packaging, in perfect condition and carefully folded (not in a ball).
If the return or exchange is due to an original defect in the item or some error on the part of the company or the warehouse, the costs incurred for the return and the new shipment will be at our expense.
* Items tested for size are not considered worn but we reserve the right to refuse a return if it is damaged or for hygienic reasons.
* We consider as worn, a product used, trained and / or machine.

The possibilities for the return:

-Exchange of products
-To have
-Refund

The return address:

CASUAL
359 rue du cheval Blanc
84270 Vedene
France

Reimbursement

By re-crediting the bank card entered during the initial order or, if this is not possible, by bank transfer or either when a voucher is awarded, under the conditions stated.